Payment Policies / Reservations:
We offer a low down payment of only 10%, to ensure your place on the tour, including the hotel room, cabin on the cruise ship, domestic flight ticket, and travel-related services. The remaining balance must be paid up to two days before your arrival date or in cash upon arrival at the destination to the Tour Manager (Tour Operator), therefore making your reservation a risk-free investment.
Cancellation Policy (Excludes high demand period)
The cancellation request must be sent via Fax or email to provide the company with confirmation that your reservation must be canceled. In the case of canceling your reservation, the following rate scale will be applied:
Cancellation at Christmas, New Years, and Easter:
In the case of canceling your reservation, the following rate scale will be applied:
The refund will normally be made to the same account and using the same original payment method. There will be no refunds in the event that there is no refund.
The refund will be made based on the original method of payment.
Unless otherwise stated, prices are based on two people sharing a room (double occupancy). Single occupant rooms will be available for an additional supplemental fee. Hotels and small hotels are licensed as an indicator of the best quality and rooms and can be booked with the establishment of similar quality.
Published prices are exclusive rates and other costs at the time of printing and are subject to change without notice.
The company acts only as an agent regarding travel whether, by rail, cruise, plane, or any other mode of transportation and assumes no responsibility for injury, illness, damage, loss, accident, delay, or irregularities to people or property as a result Direct or indirect of any of the following causes: Weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of these, delays, cancellations or changes made by any hotel, carrier or restaurant. No responsibility is accepted for additional costs.
If the client has any special request, they must inform the company at the time of booking. The company and its suppliers will try to satisfy this request, but since it is not part of the contract, the company will not guarantee to do so, including for pre-reservation of seats. In case the company confirms that a special request has been taken into account or approved with the supplier or refers to this in the confirmation invoice or elsewhere, this will not be a guarantee to fulfill it. The customer will not be notified in a special way if that special request cannot be satisfied. The company does not accept reservations that are conditional on the complete fulfillment of any special request.
Policy for Children and Children who share a room with their parents:
Policy 1: For packages, Nile cruises, and hotels.
Policy 2: For sightseeing and land excursions.
Tips are an expression of satisfaction with the good services provided to you by the service personnel. We advise you to tip according to your desire. This will be deeply appreciated by the service personnel but is not required to do so.
Claims / Customer Service:
If you have any claim or complaint while you are at your chosen destination, please notify the company (Forever Egypt Tours) immediately as most problems can be resolved quickly. If you feel that this problem persists, call the Customer Service Manager while you are on your trip; after returning home if you are still dissatisfied with the service you have received, you should write to the Customer Service Department.
General Conditions of Use:
Acceptance of agreements:
The contract established by the company accepts the client’s reservation according to these reservation conditions, which will constitute the entire agreement between the Client and the company. Payment of a deposit or final payment by bank transfer or credit/debit card indicates that the participants of the trip have read and accepted all the terms and conditions and are abiding by them.